Returns & Refunds Policy

Last updated: August 2026

This policy covers products purchased from The Apothecary at michellelippert.uk. Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected.

Your right to cancel (online orders)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, notify us within 14 days of delivery by emailing info@michellelippert.uk with your order number and the item(s) you wish to return. You then have a further 14 days to return the goods to us.

Please note: This right does not apply to:

Products that have been opened or used (for hygiene reasons, as per Regulation 28(3)(b))
Bespoke or personalised items made to your specification
Returns condition

To be eligible for a return, items must be:

Unused and in their original condition
In original, undamaged packaging
Returned within 14 days of notifying us

We recommend using a tracked delivery service for returns, as we cannot accept responsibility for items lost in transit. Return postage costs are at your expense unless the item is faulty or incorrect.

Return address: Oxford Road
Manningtree
Essex · CO11 1BS

Faulty or incorrect items

If your product arrives damaged, faulty or different from what you ordered, please contact us within 3 days of receipt at info@michellelippert.uk with your order number and a description (and photo if possible) of the issue.

In this case, we will cover the cost of return postage and offer you a full refund or replacement at your choice.

Under the Consumer Rights Act 2015, you are entitled to a full refund on faulty goods returned within 30 days. After 30 days, we will first offer a repair or replacement.

Refunds

Once we receive and inspect your return, we will process your refund within 5 working days. Refunds are issued to the original payment method. Please allow up to 10 working days for the funds to appear in your account depending on your bank.

Original delivery charges are refunded only where the entire order is returned and the return is due to our error or a faulty item.

Treatments & Workshops

This returns policy applies to physical products only. For cancellation of treatments or workshops, please refer to our Cancellation Policy.

Contact

Email: info@michellelippert.uk Order queries: please include your order number in all correspondence.