Last updated: August 2026
Who we are
Michelle Lippert is a holistic therapist and skincare maker based in Manningtree, Essex. This website — michellelippert.uk — is operated by Michelle Lippert as a sole trader.
For any privacy-related queries, contact us at: info@michellelippert.uk
What information we collect
When you book a treatment or workshop:
- Your name, email address and phone number
- Any health information you provide on consultation forms that is relevant to your treatment
- Payment details (processed securely — we do not store card numbers)
When you place an order through the Apothecary:
- Your name, email address, delivery address and phone number
- Order history and payment confirmation details
When you contact us or subscribe to our mailing list:
- Your name and email address
- The content of your message
Automatically when you visit our website:
- IP address, browser type and pages visited (via cookies — see our Cookie section below)
How we use your information
We use your information to:
- Process and fulfil your bookings, orders and enquiries
- Send you booking confirmations, reminders and aftercare information
- Process payments and prevent fraud
- Send you occasional news, offers or updates where you have opted in
- Comply with our legal obligations
We do not sell, rent or share your personal data with third parties for marketing purposes.
Our legal basis for processing
We process your data under the following lawful bases (UK GDPR Article 6):
- Contract performance — to fulfil bookings and orders you have placed
- Legitimate interests — to communicate with you about your bookings and to improve our services
- Legal obligation — where we are required to retain records by law
- Consent — for marketing emails, where you have explicitly opted in
For health information shared during consultations, we process this under UK GDPR Article 9(2)(h) — processing necessary for the provision of health or social care treatment.
How long we keep your data
| Data type | Retention period |
|---|---|
| Booking and consultation records | 7 years (HMRC requirement) |
| Order and payment records | 7 years |
| Health consultation forms | 7 years from last appointment |
| Marketing opt-in records | Until you unsubscribe |
| Website enquiry messages | 2 years |
Third parties we work with
We use a small number of trusted third-party services to operate our business:
- Payment processor (e.g. Stripe / PayPal) — to process payments securely
- Email platform — to send booking confirmations and newsletters
- Hosting provider — to host this website
- Google Analytics — to understand how visitors use our site (anonymised)
All third parties are required to handle your data in compliance with UK GDPR.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate information
- Erase your data (in certain circumstances)
- Restrict how we process your data
- Object to processing based on legitimate interests
- Data portability — to receive your data in a machine-readable format
- Withdraw consent at any time for any consent-based processing
To exercise any of these rights, contact us at info@michellelippert.uk. We will respond within one month.
If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk | 0303 123 1113.
Cookies
Our website uses cookies to:
- Keep your shopping cart active during a session
- Understand how visitors navigate the site (analytics)
- Remember your preferences
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date. For significant changes, we will notify you by email where we hold your contact details.